Cloud2networks is an ITIL based, lean Support Ticket System for your help desk team that provides you simpler tools for extending excellent Help Desk Support. A complete private label solution that integrates well with our other outsourced technical support services and plans.

With our Private Label Outsourced Help Desk service, your organization can offer expert, friendly 24×7 technical support without worrying about investing in costly IT infrastructure and training. Our industry certified and experienced help desk support professionals provide you with all the technical support under your brand name.

Either run the help desk to offer your end users a flexible, powerful and private label help desk platform or opt for outsourced Tech support to our experts working 24x7x365 with just one click for all support operations; while maintaining your company’s brand. We remain behind the scene and offer complete transparency in every aspect.

Features

Cloud Based

Hosted on our cloud servers and offered as a subscription model

Cloud Based

Hosted on our cloud servers and offered as a subscription model

Business Rules

Configurable SLA rules and escalations to match your organisation’s needs

Business Rules

Configurable SLA rules and escalations to match your organisation’s needs

Outsource Support

With just one click, signup and engage our technicians to monitor and handle support requests on your help desk

Outsource Support

With just one click, signup and engage our technicians to monitor and handle support requests on your help desk

Compatibility

Available to PC users, running an English version of Windows operating system with an Internet connection

Compatibility

Available to PC users, running an English version of Windows operating system with an Internet connection

Multi-channel

Email parsing, web form, mobiles and tablets – tickets can be raised from anywhere

Multi-channel

Email parsing, web form, mobiles and tablets – tickets can be raised from anywhere

Live Reports

Dashboards and custom reports giving you all the insight that you need to judge the health of your help desk

Live Reports

Dashboards and custom reports giving you all the insight that you need to judge the health of your help desk

Benefits

Brand Exposure

Transparently extend your brand and services, reinforcing your presence as the trusted IT support provider

Integrated

Tightly integrated with ByteNOC, ByteCARE and ByteRESCUE offerings for a complete turn-key support solution

Quick Response

Response times of one hour or less guaranteed and you can raise a service ticket online

Satisfaction

Impress your clients with proactive and exceptional customer service

Savings

Subscription model means no upfront investments in IT infrastructure and licensing

Tools

Includes ticketing system, ticket work flows, rules and automations, knowledge base, dashboards, custom reports and more

Plan

Hosted Help Desk Services


Agent limit

Pre-defined responses

SLA Management and Escalations

Advanced customization and branding

Knowledgebase management

News and announcements management

Reporting and KPI dashboards

Custom signatures and roles

Customer satisfaction ratings

Customer satisfaction ratings

STARTUP

1

-

MEDIUM

5

ENTERPRISE

Unlimited